MOHAWK

  • Account Coordinator II

    Business Site US-GA-SUGAR VALLEY
    Job ID
    2018-39613
    FLSA Status
    NonExempt
    Company
    MOHAWK
    Job Group
    Customer Experience
  • Overview

     

     Are you Mohawk Material? We’re the biggest and the best flooring company in the world, and we are looking for the best Account Support professionals to support our continued growth! At Mohawk there are always opportunities for high performing Sr Account Support Professionals to excel! Are you the best? If so show us what you are made of and come build your career with us!

     

    To provide customer support and communication for Company customers, and marketing, sales professional services, and administration.  Under direct supervision, responsible for booking and releasing customer orders and assuring that all orders are properly shipped. A high degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services. Performs customer service and account maintenance tasks that are more advance.  Impacts various areas through effective coordination of information from different offices. This information will be used by Sales Management in customer account business reviews.

     

    EOE Minorities/Females/Protected Veterans/Disabled

    Responsibilities

    Works under direct supervision and performs any combination of clerical and administrative support activities for the Customers, Sales and Marketing, and Administration areas.  Functions as a communications link between Customers and Sales Representatives.  Provides general Customer Service and handles more complex issues and situations than the Account Coordinator I.

     

    Major Function and Scope: 

    • Processes Customer Purchase Orders and Change Orders. 
    • Provide assistance to Customer Service Representatives in the day to day activities of Account Maintenance
    • Answer Customer calls pertaining to orders and provide the status of the order, availability and general information on products.  Provide pricing information and product alternatives.  Expedite shipment requests.
    • Work with the Customer and Sales to resolve order issues and ensure that the Customer is satisfied with the result while keeping within the established guidelines and procedures.
    • Compose and/or edit correspondence, spreadsheets, charts/graphs, prepare material for presentations and regular update meetings.
    • May run established reports from the system and provide information to more senior members for production meetings.
    • Establish and maintain positive business relationships, both internally and with the customers.
    • Work as a team to ensure achievement of individual and departmental goals.
    • Other duties as required

    Qualifications

    • High School Diploma or equivalent (GED) required
    • 1 - 2 years of experience in Customer Service required.
    • Basic computer skills required (MS Word, Excel, AS400)
    • Knowledge of Company products and brand information is preferred.

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