Are you Mohawk Material? We’re the biggest and the best flooring company in the world, and we are looking for the best Account Support professionals to support our continued growth! At Mohawk there are always opportunities for high performing Sr Account Support Professionals to excel! Are you the best? If so show us what you are made of and come build your career with us!
To provide customer support and communication for Company customers, and marketing, sales professional services, and administration. Under direct supervision, responsible for booking and releasing customer orders and assuring that all orders are properly shipped. A high degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services. Performs customer service and account maintenance tasks that are more advance. Impacts various areas through effective coordination of information from different offices. This information will be used by Sales Management in customer account business reviews.
EOE Minorities/Females/Protected Veterans/Disabled
Works under direct supervision and performs any combination of clerical and administrative support activities for the Customers, Sales and Marketing, and Administration areas. Functions as a communications link between Customers and Sales Representatives. Provides general Customer Service and handles more complex issues and situations than the Account Coordinator I.
Major Function and Scope: