• Sales Operations Support Specialist

    Business Site US-GA-CALHOUN
    Job ID
    FLSA Status
    Job Group
    Administrative Services
  • Overview



    Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, China, Europe, India, Malaysia, Mexico, Russia and the United States.


    As a Sales Operations Support Specialist, you would provide key information, tools, training, and support to help the sales organization reach their growth goals.


    Segment Specialization:

    • Single point of contact for sales segment responsible for intake of Account Executive/RVP inquiries and providing operationally sound and customer-focused solutions from inception to resolution
      • Acts as owner and liaison between sales and internal departments and external service providers
      • Investigates internal opportunities for improvement, determines root cause, and challenges the standard procedure to ensure sustainable processes are achieved and communicated timely back to the various stakeholders
      • Subject matter expert (SME) for designated segment with regard to various sales operations initiatives
    • New hire onboarding and offboarding process implementation and process improvement


    Sales Communication:

    • Coordinate and build collateral information and communications to provide sales with relevant information that supports their selling initiatives
    • Monthly sales presentation preparation
      • Develop/coordinate subject matter with functional areas
      • Orchestrate logistics for these presentations
      • Coordinate and lead webinars with salesforce


    Business Sales/Reporting:

    • Develop and provide analytics that provide sales focus which drive actions and behaviors that support sales growth


    Sales Enablement & Support:

    • Provide tools, resources and training that support efficient and productive AE ‘day in the life’ activities


    Sales Technology Support:

    • Device and App Support - Coaching/ Mentoring/ Best Practices, How can I?
    • Coordinate and lead webinar training sessions on ‘how to’ as new technology is launched
    • Coordinate return/ re-deployment of mobile equipment from Sales


    • Four-year college degree in business, accounting, finance, or related field required
    • Experience working with Customer Relationship Management tools and Salesforce Automation Systems preferred
    • Experience with interpretation and creation of reports using various data sources
    • Experience in delivering data and communicating meaningful metrics.
    • Demonstrates advanced to expert proficiency levels in MS Office Suite
    • Ability to exercise good judgment, problem solving ability and resourcefulness.
    • Excellent oral, written, presentation and interpersonal communication skills to effectively interact with sales and sales management.
    • Skill set that includes command of working independently, setting priorities, handling multiple tasks with concentration, speed and accuracy to meet deadlines.
    • Exceptional organizational skills.
    • Leadership skills that drive/motivate Sales AEs without having direct supervisory responsibility. Strong analytical and problem-solving skills.
    • Excellent verbal and written communication skills
    • Strong multi-tasking skills to manage multiple projects under supervision
    • Strong organizational and interpersonal skills required
    • Ability to work well with others at all levels of the operation
    • Ability to deal with a fast-paced, dynamic environment
    • Proven project management skills with multiple, complex projects
    • Experience supporting several functional organizations; knowledge and understanding of key metrics driving a sales environment
    • Understands how business process impacts reporting




    Mohawk Industries, Inc offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs and much more.



                                                                                                  EOE Minorities/Females/Protected Veterans/Disabled



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