• Credit Analyst I

    Business Site US-GA-CHATSWORTH
    Job ID
    FLSA Status
    Job Group
  • Overview

    Mohawk_Careers_247x247Are you Mohawk Material? We’re the biggest and the best flooring company in the world, and we are looking for the best Credit Analyst professionals to support our continued growth! At Mohawk there are always opportunities for high performing marketing professionals to excel! Are you the best? If so show us what you are made of and come build you. 


    Maintain customer accounts and collects assigned delinquent accounts by telephone and/or written correspondence. Works with direct supervision, performs routine work; follows documented guidelines and processing standards to compare information and ensure compliance for processing, seeks advice and approval for non-routine issues


    • Uses pre-established guidelines and standard criteria to establishes credit limits up to $35,000 for customers, analyzes credit reports, financial records, and other available credit information to determine the credit worthiness of accounts, follows predetermines guidelines to authorize orders up to and valued at $35,000; establishes the customer database accounts and or prepares customer files and routes for data entry.
    • Establishes pre-approved credit lines and consistently reviews assigned accounts to determine status of accounts; follows documented guidelines and processing standards to identify, research account discrepancies for reconciliation, notify and collect on delinquent accounts.
    • Reviews delinquent accounts, verifies the accuracy and reason for delinquency. Performs the required steps to correct database discrepancies identified and/or confers with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service or credit contract; works with the customer to resolve balances, due date discrepancies, correct database information and other related routine issues; applies processing guidelines to determine hold or release action on customer orders; works with senior team members to resolve more complex non-routine issues.
    • Prepares and mails form letters to customers, to communicate account status, to encourage payment of delinquent accounts and/or to collect related information. Calls customers who do not reply to letters.
    • Performs data entry to establish and maintain customer account database files; ensures all required information is processed promptly, accurately and in accordance with established guidelines.
    • Performs basic administrative task to maintain account information and complete required daily activity reporting
    • Provides support to team members as required.







    • High school graduate and 1 year related work experience; prior experience performing customer service duties a plus.

    • Basic knowledge of Credit and Collections terms, concepts and practices; knowledge of the departments operating and processing standards, guidelines and policies

    • Basic knowledge of the Company’s products, services, organizational and functional structure.

    • Basic computer skills that include Windows, Excel, Word, database, E-mail and other department specific software systems

    • Good oral, written and interpersonal communications skill, to effectively communicate via the telephone with internal and external customers; and ability to maintain professionalism and respond tactfully in a “customer friendly” manner

    • Ability to interpret and follow oral and written instructions, polices, guidelines and processing standards

    • Ability to perform basic math calculations

    • Ability to perform multiple tasks in an organized manner, with meticulous attention to detail, and accuracy; and the ability to meet deadlines.



    EOE Minorities/Females/Protected Veterans/Disabled (EEO/AA M/F/D/V) 



    Mohawk Industries is the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


    Mohawk Industries, Inc offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs and much more.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us to join our talent network.