• Customer Service Rep I - Full Time

    Business Site US-GA-CALHOUN
    Job ID
    FLSA Status
    Job Group
    Customer Experience
  • Overview


    Mohawk Industries is the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


    Primary Objective:


    To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.  Establishes and maintains positive business relationships, internally and externally, to promote Company goals.  Significant level of interpersonal and communication skills required. Under directed supervision, following documented procedures and processing standards, performs basic duties related to customer service.


    Major Functions and Scope:


    • Uses PC to enter sales orders and order changes to include price quotations, preparation and follow up on purchase orders, and confirmation of shipment dates.
    • Examines records, such as bills, computer print outs, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other Company personnel, such as billing, credit, sales, service, shipping, to obtain facts regarding complaint.
    • Expedites orders through production or shipping.
    • Maintains purchase order files.
    • Interfaces with Production Control staff regarding order status and scheduled shipment dates.
    • Ensures excellent customer relations.  Responds to customer needs, under supervisor’s guidance, consistent with Company standards, Culture, and business practices.
    • Demonstrates teamwork to ensure achievement of team, individual, and corporate sales goals.
    • Must be available to work rotating shifts.
    • Participates in special projects and performs additional duties as required.

    EOE Minorities/Females/Disabled/Protected Veterans 



    • High School Diploma or GED equivalency required.
    • Some college in business related field or (CCSS) Certified Customer Service Specialist Program is preferred.
    • Basic Computer Skills: in word-processing and spreadsheet applications  (MS Word, Excel AS400, Inet, & Electronic mail required).
    • Accurate typing with minimum 45 wpm and data entry skills required.
    • Ability to learn, follow oral and documented instructions and/or apply general knowledge of Company brands and products information, department procedures, practices, standards, etc. 
    • General office experience required with exposure in a customer service environment. 
    • Must be available to work rotating shifts.

    Mohawk Industries, Inc offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs and much more.


    Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant. (EEO/AA M/F/D/V) 


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