Business Site US-GA-DALTON
    Job ID
    FLSA Status
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    Customer Experience
  • Overview


    Mohawk Industries is the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States. 




    Manages all phases of multiple projects of a complex nature for multiple reps.  Responsible for developing schedules and coordinating all necessary resources to ensure timely delivery of requests, orders and customer satisfaction. Acts as the primary point of contact and an internal processes expert for the sales representatives and customers. This role will also have an in-depth understanding of the project at hand and will be able to speak on the reps behalf if necessary.


    • Responsible for making sure that all departments come together in a timely manner to ensure that all projects are delivered on-time and within scope
    • Schedule tasks and coordinate with various team members to accomplish the results.
    • Assess the project at hand and navigate the project effectively based on the layers of complexity
    • Communicate frequently with all members that are involved in the project and not make any assumptions
    • Initiate project request in the CRM application
    • Navigate the AS400 to find information for patterns, problems, the order or the job #
    • Manage multiple projects and requests at once
    • React to any potential issues and provide the best steps forward
    • Frequently communicate internal processes and terminology to sales team to insure proper understanding of internal processing
    • Look for opportunities to improve current processes and applications
    • Maintain detailed project logs and provide timely project updates
    • With the support of leadership, work with manufacturing to achieve specified designs in production
    • Develop an understanding on how to design custom carpets across all Platforms to achieve the customer’s requirements
    • Responsible for reviewing/critiquing an order prior to order entry (Review: plans, layout, patterns, backing, typo, widths for all orders before release to planning, production worksheets for correct widths, sizes, yardage and number of rugs, lf of borders and corners and lf runners, verify repeats and feasibility based on floor plans/CAD drawings, rugs for repeat issues based on final plans, proposal to the order for base, width, backing, pattern repeat in conjunction with rugs, production widths, usage for patterns with restrictions)
    • Verify order for accuracy – pattern number(s), backing, typo(s), strike off number(s), width, strike off base grade to ordered base grade, we have signed waiver letters, signed PWE (Pattern Work Express), field verification has taken place if requested/required, that all necessary AW (Art Work) has been approved and pattern number(s) have been assigned, colors of the strike off/palette do not exceed maximum allowable, If an “E” strike off or paper strike off is used on the order verify that the carpet strike off used covers the palette as required
    • Confirm any claims issue and what needs to be done to prevent the problem.
    • Review any problems with the appropriate person/department and drive change with personnel and management
    • Coordinate existing and new hospitality accounts by assisting with the completion of hospitality estimate/contract packages, ongoing support of sales associates, and preparation of project proposals
    • Establish and maintain positive business relationships internally and externally to promote business goals
    • Provide level-appropriate fill in assistance in the absence of the sales representative


    • High School Diploma or GED equivalent required; College Degree preferred with 1 – 3 years’ customer service related experience preferred. Or, equivalent combination of education and experience
    • Custom/Hospitality experience preferred
    • Prior Project management experience preferred
    • Basic Computer Skills: in word-processing and spreadsheet applications (MS Word, Excel, PowerPoint, AS400, Internet, and Electronic mail).
    • Ability to understand AutoCAD / Read Plans / Recognize pattern repeat issues preferred
    • Expert in utilizing our CRM application for initiating projects request
    • Expert in utilizing the application system AS400 for researching and requesting purposes
    • Basic understanding of carpet installation, transitions, seaming, etc. preferred
    • Able to translate planning and estimating information into order format and vice versa
    • Must be able to work across multiple organizational entities within and outside department
    • Knowledge of Company brands and products information required to perform the essential functions of the job.
    • Knowledge of commonly used concepts, practices and procedures related to department activities.
    • Knowledge of company’s functional structure to research and coordinate customer request.


    Mohawk Industries, Inc offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs and much more.



    EOE Minorities/Females/Protected Veterans/Disabled (EEO/AA M/F/D/V) 


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