Business Site US-GA-DALTON
Job ID
FLSA Status
Job Group
Customer Experience



Mohawk Industries is the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Are you Mohawk Material? We’re the biggest and the best flooring company in the world, and we are looking for the best professionals to support our continued growth! At Mohawk there are always opportunities for high performing professionals to excel! Are you the best? If so show us what you are made of and come build your career with us!


To provide customer support and communication for Company customers, and marketing, sales professional services, and administration.  Under directed supervision, following documents procedures and processing standards, performs basic duties related to Account Maintenance.

  • May provide assistance to Customer Service Representatives in the day to day activities related to Account Maintenance.
  • Handle more complex customer inquiries and problems and non-routine matters.
  • Process customer inquiry calls pertaining to Purchase Order status, provide availability and in-depth knowledge on Products, provide pricing on applicable accounts and to expedite shipment requests.
  • Compose and/or edit internal and external correspondence, reports, presentations, spreadsheets, charts/graphs.  This includes outside vendor and customer correspondence, confidential material.
  • Maintain and establish appropriate confidentiality with sensitive material and information.
  • Examine records, such as bills, computer print outs, bills of lading, pricing on orders/commissions, group rebates, and related documents and correspondence, and converses or corresponds with customer and other Company personnel such as TM’s, billing, credit, sales, service shipping, to obtain facts regarding account maintenance.
  • Establish and maintain positive business relationships, internally and externally, to promote Company goals.
  • Handle all “hot” calls that are escalated from representatives.
  • Demonstrate teamwork to ensure achievement of team, individual, and corporate goals.
  • Assist in departmental reporting, tracking and special projects as assigned.
  • Other duties as required


  • High School Diploma or GED equivalency required and 1-2 years customer service related experience.
  •  Basic Computer Skills: in word-processing and spreadsheet applications  (MS Word, Excel AS400, Inet, & Electronic mail required).
  • In-depth knowledge of Company brands and products information required to perform the essential functions of the job.  In-depth knowledge of commonly used concepts, practices and procedures related to department activities.
  • General office experience required with exposure in a customer service environment required.
  • 1 year experience and job knowledge required to resolve customer inquiries, and problems and non-routine matters.
  • Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.  Good Voice Quality that is conversational and professional.
  • Ability to interpret and follow oral and written instructions, policies, guidelines and processing standards.
  • Ability to demonstrate strong organizational and problem solving skills required.
  • Ability to demonstrate strong interpersonal relationship building skills.
  • Must be an effective team member.
  • Ability to prioritize and manage time effectively


Mohawk Industries, Inc offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs and much more.




EOE Minorities/Females/Protected Veterans/Disabled


Drug-Free/Tobacco-Free Workplace



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