CRM Business Analyst

Business Site US-GA-CALHOUN
Job ID
FLSA Status
Job Group



We are the Global Leader in Flooring Fashions… period! Why? Because we continually disrupt the flooring industry by raising the bar quite frequently in every facet of our business; especially when it comes to New Product Development. 


We've been rated for the last 12 consecutive years as a Top 125 Training Employer. You can tell we take the professional development of our employees serious, and as such there are always continuous professional development opportunities around here.


Our Commercial Sales Division is growing once again and we're looking to try new things by working with talented people like you! So, if you've got G.R.I.T (Guts, Reslience, Integrity, and Tenacity) then read on to see if you can help us continue striving forward.


By the way, did you also know that we were also ranked by as one of the Top 10 Companies with the Most Loyal Employees and on Forbes' List of America's Best Employers?



As our CRM Business Analyst you would help our Commercial Sales Operations team to maximize efficiency, innovation, and adoption on the features and benefits of our CRM ( You'll also participate in the evolution of our team's best practices, standards, and policies across Mohawk Group. 


Core Functions:

  • Support Mohawk Grup with daily buisness administrator functions, including but not limited to: Initial user setup, report creation, account/project assignment, layout/list view changes etc.
  • Respond to support requests from users and when trends are found, escalate to Sales Technology Training and Communications Manager
  • CRM problem identification, debugging, issue resolution, system maintenance, and testing as needed
  • Stay current with the periodic Salesforce releases and innovation to leverage where applicable
  • Work closely with sales and operations to ensure the CRM effectively meets the needs of sales, sales management, and business development in each segment
  • Pursue oppotunities to offer improvements and recommend high quality business solutions on the CRM platform including customer experience best practices as well as business needs
  • Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions



  • Bachelor's Degree from an internationally accredited institution in Business, Marketing, Engineering, Information Systems, or other relevant field
  • At least 3 years of experience with in a Business Analyst, Developer or Administrative role
  • Must be a Certified Salesforce Advanced Administrator (Certification is an absolute requirement)
  • Understanding of Salesforce Architecture with sales and Service Cloud
  • Previous experience with Business to Business (B2B) sales model
  • Demonsrates intermediate to advanced proficiency levels in: Microsoft Excel, Word, and PowerPoint, as well as Data Warehouse and Business Writing
  • Ability to exercise good judment, problem solving, and resourcefulness
  • Excellent oral, written, presentation, and interpersonal communication skills to efectively interact wit sales and sales management
  • Exceptional organizational skills
  • Leadership skills that drive/motivate Sales Account Executives without having direct supervisory responsibility
  • Ability to travel up to 30%


About Mohawk

Mohawk Industries is the leading global flooring manufacturer that creates products to enhane residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone, and vinyl flooring.

Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Pergo, Quick-Step, and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Austalia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia, and the United States.



Mohawk Industries, Inc offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs, and much more.


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